Benjamin Frederick Sullivan Senior Product Leader
My job is to find the friction in a user's day and remove it. For 15+ years, I've led teams that turn complex technical problems into simple, human solutions.
I manage a $36M portfolio, driving 40% user acquisition by rebuilding user journeys from the ground up.
Quantifiable Leadership Impact
Beyond product-specific wins, I focus on improving the performance and efficiency of the teams I lead.
Time-to-Market
Cut new feature delivery time by re-engineering intake and triage processes.
Feature Delivery
Increased feature shipment velocity and raised team velocity by 64%.
Strategic Focus
Shifted team effort from maintenance (37%) to innovation-focused work (86%).
About Me
I'm a product leader with a passion for solving complex challenges at the intersection of user needs, business goals, and technical feasibility. My experience spans EdTech, E-commerce, and B2B SaaS, where I've led product strategy for multi-million dollar platforms.
User Needs
Empathy-driven research and UX-focused design.
Business Goals
Driving revenue, efficiency, and market growth.
Tech Feasibility
APIs, SQL, and system architecture expertise.
I thrive in aligning cross-functional teams to accelerate feature delivery, optimize workflows with SQL and API integrations, and enhance data accuracy. With a new certification in AI Product Management, I'm actively exploring how to leverage ML and Generative AI to build smarter, more intuitive products.
Featured Projects
A selection of projects that showcase my impact.
Ravenna Hub Platform Modernization
Role: Senior Product Owner ($36M Portfolio)
Led the end-to-end rebuild of the flagship Ravenna Hub. The legacy system created a lengthy, confusing journey for parents, causing high application drop-off and slow processing for schools.
By owning the product vision, modernizing the entire stack, and overhauling the payment UI, we delivered massive, measurable results.
Key Initiatives Shipped:
- Redesigned Dashboard: Launched an all-in-one "self-service" hub for families to manage applications, track progress, and pay fees in one place, reducing routine support calls.
- Modernized School Directory: Shipped a new, intuitive directory with smarter search, instant results, and richer school profiles to boost family engagement and discovery.
- Automated Decision Logic: Implemented rules to automatically decline outstanding offers when a family accepts one, dramatically improving data integrity for enrollment funnels.
Admit Refresh Walkthrough
I created and narrated this video to unveil the platform refresh to our school partners and stakeholders.
Platform Revamp Showcase
Ayrne (Founder)
My Personal Lab Since 2011
Ayrne is my 14+ year digital publishing platform. I write the code, manage the content, and analyze the data. I grew it from zero to 8-12k monthly readers and commercialized it to $1.5k-$2k MRR, testing ideas I bring to every product I lead.
Community Leadership
Commissioner, U.S. Dept. of Housing (HUD)
As a volunteer Commissioner, I co-manage a public housing budget serving hundreds of families. This is hands-on work: reviewing financials, setting policy, and ensuring federal compliance. It's about managing limited resources to deliver a critical mission for the community.
Key Skills Matrix
My expertise spans four key domains, from high-level strategy to hands-on technical execution.
Product & Strategy
- Roadmapping & OKR Design
- Hypothesis-Led Delivery
- Product Analytics
- Pricing & Growth Levers
- Consumer Behaviour
- A/B Testing
Data & AI
- SQL & ETL Design
- API Integrations
- Automation Workflows
- Experiment Design
- KPI Instrumentation
- AI-Assisted Delivery
UX & Research
- JTBD Interviews
- User Journey Mapping
- Evidence Synthesis
- Accessibility (A11y)
- Release Notes as Artefacts
- Stakeholder Interviews
Leadership
- Cross-Functional Leadership
- Stakeholder Alignment
- Risk, Controls & Governance
- PCI & GDPR Compliance
- Team Mentorship
Awards & Recognition
Validation for a long-term commitment to excellence.
Intermedia Hero Award
Awarded for achieving one year of perfect customer satisfaction ratings from clients.
Intermedia Wall of Fame
Recognized for saving critical client relationships and rebuilding long-term trust.
Microsoft Star Award
Received for outstanding performance and contributions within the Microsoft partner ecosystem.
Career Journey
A brief history of my work experience.
Nov 2024 - Present
Senior Product Owner
VenturEd Solutions
Steering the flagship Ravenna Admit suite ($36M portfolio), owning product vision and leading a cross-functional rebuild that cut parent journey time by 80%.
Sep 2023 - Nov 2024
Product Owner
VenturEd Solutions
Unified admissions, billing, and student management, reducing processing time by 30% and increasing data accuracy by 25%.
Aug 2022 - Oct 2023
Technical Product Manager
PriceSpider
Led PROWL feature prioritization and spearheaded platform upgrades, increasing workflow throughput 4x with SQL-centric automation.
Mar 2022 - Aug 2022
Strategic Solutions Developer
PriceSpider
Oversaw strategic projects for high-value clients, authored presales consulting programs, and conducted customer discovery with Fortune 500 brands.
Apr 2021 - Mar 2022
Solutions Developer
PriceSpider
Completed 200+ implementation projects with top CStat scores and helped design self-service tools that cut new customer time-to-insight by 40%.
Apr 2014 - Apr 2021
Enterprise Implementation Engineer
Intermedia
Promoted from Cloud Applications Support, led complex SaaS migrations for enterprise clients, cutting project timelines by 20%.
Education & Certifications
My commitment to continuous learning.
Education
Master, Business Administration
University of Liverpool (In Progress)
Bachelor of Arts, Music Comp & English
Cairn University
Key Certifications
AI Product Management Certificate
Duke University
(In Progress)
Strategic Business Leadership
University of Glasgow
(Completed Nov 2025)
Brand Marketing Certificate
University of London
(Completed Sep 2025)
Google Cloud AI & API Certs
Google Cloud
PSPO I & CSM
Scrum.org & Scrum Alliance
(CSM Renewed Jan 2025)
Let's Build Something Great
I'm actively seeking new opportunities to lead impactful products. If you're looking for a data-driven and technical product leader, I'd love to connect.